Best Canditate
This pivotal team role serves as the primary point of contact between our professional service technicians and our valued clients. The role relies heavily on your exceptional organizational and time management skills, forming the foundation for maintaining service schedules and delivering outstanding service to our clients.
Job Requirements:
- Demonstrate white-glove customer service and technical support.
- Assume responsibility for daily service schedule management for technicians.
- Act as a liaison between clients and technicians to optimize service delivery.
- Ability to proactively assist service technicians in meeting our clients' needs.
- Engage in thoughtful pre- and post-service communication with clients.
- Provide pricing for services as part of your training.
- Efficiently identify and order materials and equipment when required.
About Key Responsibilities:
- Handle incoming phone calls from clients.
- Create and manage service technician schedules.
- Understand and interpret service technicians' reports.
- Generate estimates in SimPro for billable services.
- Collect deposits for billable services.
- Invoice clients upon service completion.
- Conduct post-service follow-ups with clients to communicate the work performed and any future service needs.
- Acquire proficiency in vendor ordering software.
- Manage the shipping and receiving process.
- Accurately record all vendor receipts and process them in QuickBooks.
