IT Service Desk Analyst

The IT Service Desk is a cornerstone of our commitment to providing exceptional service to our internal staff. As the first point of contact, our Service Desk team is the front line of IT customer engagement, delivering support and assistance across a wide spectrum of IT systems and services. Our dedication is to offer support in a positive, efficient, and enthusiastic manner.

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Job Information

New Found Land Recruitment

Category

New Found Land Recruitment

Posted on

October 16, 2023

New Found Land Recruitment

Salary

TBD

New Found Land Recruitment

Job Level

Junior

New Found Land Recruitment

Experience

+6 months

Best Canditate

The IT Service Desk is a cornerstone of our commitment to providing exceptional service to our internal staff. As the first point of contact, our Service Desk team is the front line of IT customer engagement, delivering support and assistance across a wide spectrum of IT systems and services. Our dedication is to offer support in a positive, efficient, and enthusiastic manner.

Job Requirements:

  • A minimum of six months of experience in IT help desk support, preferably in a professional services environment.
  • Experience in a law firm setting is a valuable asset, given the specific demands of this environment.
  • Strong troubleshooting abilities, with a knack for diagnosing and resolving IT issues efficiently.
  • Proficiency with Microsoft Office 2016 products, including Word, Excel, PowerPoint, and Outlook.
  • ITIL Foundation qualification is beneficial, demonstrating a structured approach to IT service management.
  • Knowledge of audio/video conferencing is advantageous, supporting our evolving communication needs.
  • Excellent communication skills are a must, facilitating effective interaction with colleagues seeking IT support.
As an IT Service Desk Analyst, you play an integral role in ensuring our staff receives top-tier IT support. Your troubleshooting skills, technical knowledge, and effective communication are essential for maintaining our IT services at the highest standard.

About Key Responsibilities:

  • Primary IT Support: Serve as the primary point of contact for all IT-related support inquiries within the organization, ensuring a responsive and supportive experience for our staff.
  • Remote Technical Support: Provide remote technical support for computer applications and hardware, resolving issues promptly and effectively.
  • IT Service Management: Utilize our IT Service Management tool to facilitate efficient troubleshooting, maintaining a structured approach to problem-solving.
  • Ownership of Resolution: Take ownership of call resolution, ensuring customer satisfaction from the initial inquiry through to resolution.
  • Issue Escalation: Escalate issues that cannot be resolved at the initial level to appropriate teams, ensuring that complex problems receive the necessary attention.
  • Transparent Communication: Maintain transparent and clear communication with customers regarding the progress of their issues, setting expectations and providing updates.
  • Task Management: Proactively manage incoming and ongoing tasks, prioritizing effectively to meet service level agreements.
  • Adherence to Procedures: Consistently adhere to all administrative procedures, ensuring consistency and reliability in our service delivery.

Communication Design Developer IT Job Maintain Manages Perform Task Work

United Kingdom