Best Canditate
The role of the Onsite counterpart involves effective coordination between the onsite team, clients, and the offshore team. The primary objective is to implement and enhance monitoring processes to gain insights into the system’s overall health. This includes monitoring system performance, setting up automated alerts and measures to prevent failures, and observing system usage trends for capacity planning. The role also encompasses providing support for preventive maintenance activities, with a focus on maintaining the health of the system.
About Key Responsibilities:
- Execute preventive maintenance activities.
- Perform daily, weekly, and monthly repository backups.
- Create and manage necessary quality documents.
- Resolve tickets and incidents reported by platform users.
- Troubleshoot ETL integrations by analyzing logs, database records, job performance, and job configurations, among other factors.
- Gain an understanding of the flow of information through the various integrations within our environments.
- Assess the impact on the business, identify the root causes of issues, and propose potential solutions.
- Proactively escalate issues to the Lead.
- Participate in Critical Incident calls and collaborate with team members to resolve critical issues.
- Conduct comprehensive root cause analyses for problem tickets and identify permanent solutions.
- Develop bug fixes and implement small to medium enhancements to address problems.
- Coordinate with vendors and applications during hardware and software upgrades.
- Collaborate with application and system owners to redesign or refactor unreliable or inefficient jobs.
- Develop new jobs and redesign existing ones to improve reliability and efficiency.
- Review new jobs as part of the operational transition and work with development teams to ensure they adhere to existing standards.
- Provide support for business, functional, and technical issues.
- Take responsibility for incident investigation, diagnosis, and recovery within defined service levels.
- Conduct acceptance and regression testing for maintenance activities and enhancements created by the support team.
