Best Canditate
As an Entry-Level Technical Support Specialist, you will provide essential first-tier technical support to end users, addressing basic computer operation issues. Your responsibilities will include handling tasks like password resets, ticket escalation, basic troubleshooting, and resolving error messages. Your ability to identify, research, and resolve fundamental technical problems in a Windows environment is crucial. You’ll also be expected to maintain good customer service skills, document and track assistance requests, and escalate unresolved issues to higher-level support according to established policies and procedures.
Job Requirements:
- Proficiency in basic Windows operations.
- Hands-on experience with Microsoft Office 2010 Applications, Internet Explorer, and Outlook.
- Familiarity with Dell and HP laptops and desktop computers.
- Competence in working within Active Directory for managing user, group, and computer accounts.
- Capability to learn and apply rudimentary troubleshooting skills for PC hardware and peripherals, including printers.
- Knowledge of security applications, with a focus on antivirus software, is advantageous.
- Familiarity with Blackberry, Android, and iPhone devices is a plus.
- Customer service experience, coupled with proficiency in the Microsoft Office suite, Active Directory, Remedy ticketing software, and remote troubleshooting.
- A foundational understanding of networking technologies and protocols, such as IP addressing, DNS, DHCP, and VPN client configuration.
- Minimum educational requirement: High School Diploma, Associates Degree, or Bachelor’s Degree.
About Key Responsibilities:
- Deliver initial, first-tier technical support to end users, addressing fundamental computer operations, including tasks like password resets, ticket escalation, basic troubleshooting, and error message resolution.
- Exhibit the ability to identify, research, and resolve elementary technical problems within a Windows environment.
- Demonstrate customer service skills that meet accepted standards.
- Document and meticulously track assistance requests, ensuring the appropriate escalation of unresolved issues to higher-level support, in adherence to established policies and procedures.
