Best Canditate
The Coverage Specialist plays a crucial role in supporting multiple facilities and customers within a strategic geographic area. In situations where Coordinators, Technicians, Material Handlers, or Glass Washers are on scheduled vacations, leave, or during emergency situations, the Coverage Specialist steps in to ensure seamless operations. While the primary responsibilities are within a designated territory, the Coverage Specialist may also be required to provide backup support outside of this territory.
Job Requirements:
- Adhere to all customer requirements for background checks, health and safety protocols, security clearances, and medical check-ups.
- Possess strong communication and presentation skills.
- Have knowledge of procurement and inventory management systems and procedures.
- Demonstrate the ability to carry out duties with the highest regard for safety, quality, and adherence to site protocols, policies, and procedures.
- Be highly adaptable, forward-thinking, motivated, and capable of acting independently.
About Key Responsibilities:
- Execute all tasks associated with the operation of Site Services.
- Collaborate closely with management to complete various projects, including the development of Standard Operating Procedures, Scopes of Work, Training programs, and other tasks. Additionally, the Coverage Specialist engages directly with customers to address job-related functions.
- Interact with customer Point-of-Contact, purchasing directors, facility directors, and plant managers to facilitate the procurement of laboratory supplies and materials.
- Utilize AVANTOR and customer computer systems, including but not limited to SAP, Inventory Manager, Citrix, VBQ, Info Access, Intranet, Ariba, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, FedEx, ChemSW, Coupa, JD Edwards, Oracle, and customer-specific applications.
- Provide training to AVANTOR associates on all service offerings.
- Offer Level 3 SAP Support, handling full customer services, credit rebills, and invoice scrubbing.
- Modify, design, and maintain quality metrics and key performance indicators.
- Manage a budget related to expense reports.
- Meet revenue, TOE (Time on Equipment), safety, performance, and quality goals and objectives.
- Develop programs aimed at enhancing service efficiencies.
- May require occasional travel to customer sites.
- Perform other duties as assigned.
